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The Help Desk

Water Energy Technicians

We can help!

With over 35 of experience in the geothermal design and distribution business, you can count on Water Energy for expert technical support!  Our Certified Geothermal Designers and IGSHPA trained technicians provide troubleshooting and repair services for most major manufacturer systems, and older or discontinued systems are our specialty!  You can contact us by phone or the email address listed below to start your help ticket.

 

I need tech support!
I purchased a geothermal system from Water Energy.

Technical support is included when you purchase your geo system through Water Energy!  Just contact us using your preferred method, and we can schedule a service call with one of our trained technicians. Please have your Manufacturer, Model and Serial # as well as any available earth-coupling information available when you call in and/or include in your email for faster service.

By Phone
603-329-8122 x23
Office Hours
Monday - Friday 8:00am - 5:00pm

Online
Complete our warranty form, and one of our technicians will contact you by your preffered method.

You can also email us directly at chris@northeastgeo.com.

 

I need tech support!
My geothermal heat pump is from another source.

Water Energy can help you troubleshoot/repair systems provided by most major manufacturers Older and discontinued systems are our specialty! Contact us by phone or online, and we can help you get back up and running. Please have your Manufacturer, Model and Serial # as well as any available earth-coupling information available when you call in and/or include in your email for faster service

By Phone
Telephone-based technical support is available onday - Friday, 7:00am to 5:00pm
(800) 436 -6017 x23

For current hourly rates and project-based quotes, call us during office hours:
Monday - Friday 8:00am - 5:00pm

Online
Complete our legacy request form, and one of our technicians will contact you by your preffered method.

You can also email us directly at chris@northeastgeo.com.
 

NATE-Recognized  ACCA  American Ground Water Trust ASHRAE       IGSHPA     CHCC  PHCC

     New England Geothermal Professional Association Energy Star       Charter Member  - GEO Exchange       National Ground Water Association       AHRI Certified     Association of Energy Engineers New England